Frequently Asked Questions
Ordering & Payment
1. How do I place an order? To place an order, simply browse our collection, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
2. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets (Apple Pay, Google Pay).
3. Is my payment information secure? Yes, your payment information is secure. We use SSL encryption to protect your data and ensure a safe shopping experience.
Shipping & Delivery
4. Do you offer international shipping? Currently, we only ship within the United States. We hope to expand our shipping options in the future.
5. How much does shipping cost? Shipping costs vary based on your location and the size of your order. You can view the shipping cost at checkout before completing your purchase.
6. How long will it take to receive my order? Orders are typically processed within 2-3 business days. Standard shipping takes 5-7 business days. Expedited shipping options are available at an additional cost.
Returns & Exchanges
7. What is your return policy? We offer store credit for returns of non-custom items within 10 days of delivery. Items must be unworn, undamaged, unaltered, and returned in their original packaging. Please note that international orders are not eligible for returns.
8. How do I initiate a return? To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and further instructions.
Product Information
9. Are your jewelry pieces made of real gold? Yes, all our jewelry pieces are made of genuine gold. We offer a variety of gold karats, including 14K and 18K, to suit different preferences and budgets.
10. Do you offer custom jewelry? Currently, we do not offer custom jewelry. We focus on providing high-quality, ready-to-wear pieces at wholesale prices.
11. How do I care for my gold jewelry? To keep your gold jewelry looking its best, avoid exposure to harsh chemicals, store it in a dry place, and clean it regularly with a soft cloth. You can find more detailed care instructions on our website.
Contact Us
12. How can I contact customer service? You can reach our customer service team via email at contact@thegolddistrict.com. Our hours of operation are Monday to Friday, 9 AM to 5 PM PST.
